Refund & Payout Policy

1. Overview

This Refund & Payout Policy outlines the terms and conditions for refunds and prize payouts on FFC Esports platform. We strive to provide fair and transparent procedures while maintaining the integrity of our tournament system.

Please read this policy carefully before making any payments or participating in tournaments on our platform. By participating in tournaments and making payments, you agree to the terms outlined in this policy.

2. Refund Policy

Tournament entry fees are generally non-refundable. This policy ensures fairness to all participants and maintains the integrity of our tournament system.

2.1 Eligible Refund Scenarios

• Tournament cancelled by FFC Esports due to technical issues
• Tournament cancelled due to insufficient participants
• Platform technical failures preventing tournament participation
• Payment processing errors resulting in duplicate charges
• Account suspension due to platform error (not user violation)

2.2 Non-Refundable Scenarios

• Change of mind after tournament registration
• Inability to participate due to personal reasons
• Poor tournament performance or results
• Disqualification due to rule violations
• Technical issues on the user's end (internet, device problems)

3. Prize Payout Policy

Prize payouts are processed according to tournament results and our verification procedures to ensure fair distribution.

3.1 Payout Timeline

• Result Verification: 24-48 hours after tournament completion
• Prize Processing: 3-5 business days after verification
• Payment Transfer: 7-14 business days to your account
• Large Prizes (₹50,000+): May require additional verification (up to 21 days)

3.2 Payout Methods

• UPI Transfer: Direct transfer to registered UPI ID
• Bank Transfer: NEFT/IMPS to verified bank account
• Digital Wallets: PayTM, PhonePe, Google Pay
• Platform Wallet: Credits to your FFC Esports wallet

3.3 Payout Requirements

• Completed KYC verification for prizes above ₹10,000
• Valid and verified payment method on file
• Compliance with tournament rules and fair play policies
• Account in good standing with no violations

4. Tax Compliance

Prize winnings may be subject to tax deductions as per Indian tax laws:

• TDS (Tax Deducted at Source): 30% on prizes above ₹10,000
• Form 16A: Provided for TDS deductions
• PAN Requirement: Mandatory for prizes above ₹50,000
• Tax Certificates: Available for download from your account

5. Verification Process

5.1 Tournament Result Verification

• Automated result collection from game servers
• Manual verification for suspicious activities
• Cross-verification with tournament organizers
• Anti-cheat system analysis

5.2 Winner Verification

• Account verification and authenticity checks
• Gaming performance analysis
• Fair play compliance review
• Identity verification for large prizes

6. Dispute Resolution

6.1 Prize Disputes

If you believe there's an error in tournament results or prize distribution:

1. Submit a dispute within 48 hours of result announcement
2. Provide detailed explanation and supporting evidence
3. Our team will review within 3-5 business days
4. Decision will be communicated via email

6.2 Refund Disputes

For refund-related disputes, contact our support team with transaction details and explanation. All disputes are reviewed by our senior team and decisions are final.

7. Processing Fees

Processing fees may apply to certain transactions:

• Refund Processing: ₹10 + 2% of refund amount
• Prize Payouts: No fees for standard payouts
• Expedited Payouts: ₹50 for same-day processing
• International Transfers: Additional charges may apply

8. Special Circumstances

8.1 Account Suspension

If an account is suspended for violations, pending prizes may be forfeited. However, legitimate refunds will still be processed.

8.2 Technical Issues

In case of technical issues affecting tournament results, we may:

• Restart the tournament with full refunds
• Distribute prizes based on partial results
• Provide compensation in the form of platform credits

9. Contact Information

For refund and payout related inquiries:

• Email: payouts@ffcesports.com
• Refund Requests: refunds@ffcesports.com
• Support: support@ffcesports.com
• Phone: Available through support portal

10. Policy Updates

We reserve the right to modify this Refund & Payout Policy at any time. Changes will be effective immediately upon posting on our platform.

Users will be notified of significant changes via email or platform notifications. Continued use of our services constitutes acceptance of the updated policy.