Privacy Policy

1. Introduction

FFC Esports ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming tournament platform.

By using our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Date of birth and age verification
• Gaming usernames and profile information
• Payment information and billing details
• KYC documents for organizer verification
• Profile photos and avatars

2.2 Automatically Collected Information

When you use our Platform, we automatically collect:

• IP address and device information
• Browser type and operating system
• Usage patterns and navigation data
• Tournament participation and performance data
• Login times and session duration
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third-party services such as payment processors, social media platforms, and gaming platforms when you connect your accounts or make transactions.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Platform Operations

• Creating and managing user accounts
• Processing tournament registrations and payments
• Facilitating tournament participation and prize distribution
• Providing customer support and technical assistance
• Verifying identity and preventing fraud

3.2 Communication

• Sending tournament notifications and updates
• Providing important account and security information
• Responding to inquiries and support requests
• Sending promotional content (with your consent)

3.3 Platform Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Ensuring platform security and preventing abuse
• Conducting research and analytics

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Platform, including payment processors, cloud storage providers, and analytics services.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Tournament Information

Tournament results, leaderboards, and participant names may be publicly displayed as part of our gaming platform features.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure payment processing through certified providers
• Regular backup and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.

• Account Information: Retained while your account is active and for 3 years after closure
• Transaction Records: Retained for 7 years for legal and tax purposes
• KYC Documents: Retained for 5 years as required by Indian regulations
• Usage Data: Retained for 2 years for analytics and improvement purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can request access to your personal information and receive a copy of your data in a portable format.

7.2 Correction and Updates

You can update your account information at any time through your profile settings or by contacting us.

7.3 Deletion

You can request deletion of your account and personal information, subject to legal retention requirements.

7.4 Marketing Communications

You can opt out of promotional communications at any time by using the unsubscribe link in emails or updating your preferences.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Platform:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us analyze usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie preferences through your browser settings, but disabling certain cookies may affect platform functionality.

9. Third-Party Services

Our Platform integrates with third-party services for payments, analytics, and other functionality:

• Payment Processors: RazorPay, PayU for secure payment processing
• Analytics: Usage analytics to improve our services
• Cloud Services: Secure data storage and processing
• Communication: Email and notification services

These third parties have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

We primarily process data within India and comply with applicable data protection laws including the Information Technology Act, 2000.

11. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@ffcesports.com
• Support: support@ffcesports.com
• Data Protection Officer: dpo@ffcesports.com
• Address: FFC Esports, India

14. Compliance

This Privacy Policy complies with:

• Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices) Rules, 2011
• General Data Protection Regulation (GDPR) for EU users
• Other applicable data protection laws